Portrait|Wedding|Makeover|Courses|Studio Hire
Commercial | Studio


TERMS & CONDITIONS OF BUSINESS

INTERPRETATION:

RedWhite Photography: RedWhite Photography is a trading name of RedWhite Group. 200 Old Christchurch Road, 2nd Floor Studio, Bournemouth,Dorset, BH1 1PD.

Client: For the purpose of this agreement, the term Client is anybody buying, hiring and renting services from RedWhite Photography.

Images: Photographs, digital negatives, prints, video, rushes, edits, post production and showreels produced by RedWhite Photography.

Kit: Any item, space or product belonging to or rented by RedWhite Photography. Words in the singular include the plural and those in the plural include the singular, and references to masculine words include the feminine.

DELIVERY POLICY:

Photography sessions:Clients pay for this service in the studio or on the phone When they book it. Cash, cheques Credit/debit Card are accepted. Images will be available to view approximately one week following the photography session.If Client orders a print or any product the average timeframe for receiving the product is approximately one to two weeks. We do however treat each sale on an individual basis and the Client will be notified at the point of sale as to an estimated delivery time. We endeavor to keep to a tight schedule making a quick turn-around time. The method of delivery will be either by post, delivered personally, or by collection from the studio.

Online Photograph Sales:The average timeframe for purchasing and receiving photographs bought via our online album is approximately one week. We do however treat each photograph sale on an individual basis and the Client will be notified at the point of sale as to an estimated delivery time. We endeavor to keep to a tight schedule making a quick turn-around time.The method of delivery will be either by post, delivered personally, or by collection from the studio.

Photography Courses: Clients pay for this service in the studio or on the phone When the book it. Cash, cheques Credit/debit Card are accepted.

Wedding Photography: A booking is confirmed on receipt of the completed booking form and signed Terms and Conditions together with the appropriate booking fee, which is non-refundable. Clients pay for this service in the studio or on the phone. Cash, cheques Credit/debit Card are accepted. Images will be available to view approximately 3-4 weeks following the wedding. Studio Hire:Clients wishing to hire the studio are permitted to pay a non-refundable deposit of fifty percent (50%) to secure the booking for this service. Clients pay for this service in the studio or on the phone when day book it. Cash, cheques Credit/debit Card are accepted. The balance is payable on the day.

CANCELLATION POLICY:

Photography sessions with RedWhite Photography:Please be considerate and give as much notice as possible if you are unable to attend your session. In the event of cancellation of a pre-booked photo session, the deposit may be carried forward once only for an alternative date. If no suitable arrangement can be made or the appointment is cancelled a second time, the Client will forfeit their booking fee.. RedWhite Photography reserves the right to cancel a booking if the Client is not punctual and or they have not adhered to health and safety instructions and or if they are at fault for damaging Kit. The Client may be liable to RedWhite Photography for the full cost of the session plus damages and loss of earnings. Online Photograph Sales:The Client is permitted to adhere to PayPal's policies where applicable. Please see RedWhite Photography's Return/refund Policy. Photography Course:Should Client wish to cancel / rearrange a place on a course that has been paid for then the following rules apply:
• If you give 21 days notice or more prior to the course commencing then a 50% charge will be made.
• 0-21 days notice will incur full course fee charge.
Please note that non-attendance at a paid for photography course is counted as a cancellation and no refund will be offered. Courses may be cancelled or postponed by RedWhite Photography Training at any time up to the start date of the course – such cancellations can result in delegates being offered alternative course dates – no additional costs to be claimed by delegates from RedWhite Photography as a result. We reserve the right to change the course content & dates at any point even during delivery.

Wedding Photography: The client may cancel this contract by giving written notice to the photographer but in doing so shall forfeit any monies paid. Should the client cancel the contract less than 120 days prior to the date of the event, the client shall in addition pay a sum equal to 75% of the contract value.
Payment for the photographic coverage is due in full NO LATER THAN 28 DAYS prior to the contracted date.
Non-receipt of the full balance by the due date will be deemed cancellation of the contract by the client.

Studio Hire: Clients are permitted to cancel a booking up until 7 days prior to the allotted time. RedWhite Photography reserves the right to cancel a booking if the Client is not punctual and or they have not adhered to health and safety instructions and or if they are at fault for damaging Kit and or they have not left the studio in the same condition as they found it. The Client will be liable to RedWhite Photography for the full cost of the session plus damages and loss of earnings which could be payable on the day. RedWhite Photography does need to be informed if any strange liquids and water are to be used in the studio. It can be used at our discretion.

RETURN/REFUND POLICY

Photography session: Payment for photographs, albums, CD/DVDs etc must be made in full at the point of order. Cash, cheques or credit/debit card are accepted.All photographic albums, box frames, canvas and acrylic printed products are produced to order and as such cannot be returned for a refund. This does not affect your statutory rights. If there is fault with print or product we will exchange with new product.
Online Photograph Sales:The Client is permitted to adhere to PayPal’s policies where applicable. If the Client is unhappy with a product, or the service provided, then the Client should contact RedWhite Photography with the complaint as soon as possible. All photographic albums, box frames, canvas and acrylic printed products are produced to order and as such cannot be returned for a refund. This does not affect your statutory rights. If there is fault with print or product we will exchange with new product.
Photography course:Should Client request a refund for a course that has been paid for then the following rules apply:
• If you give 21 days notice or more prior to the course commencing then a 50% charge will be made.
• 0-21 days notice will incur full course fee charge.

Wedding Photography:Payment for photographs, albums, CD/DVDs etc must be made in full at the point of order. Cash and cheques are accepted.All photographic albums, box frames, canvas and acrylic printed products are produced to order and as such cannot be returned for a refund. This does not affect your statutory rights.

Studio Hire (including video editing systems):If the Client is unhappy with the service provided or is unable to use space or kit that was booked because it failed due to fault by RedWhite Photography then the Client should contact RedWhite Photography with the complaint as soon as possible.

CUSTOMER SERVICE CONTACT INFORMATION

All queries and complaints should be logged initially with RedWhite Photography (please see our return/refund policy above). Query and complaint escalations may be passed to and dealt with by Head Office (RedWhite Group). Financial processes such as paying RedWhite Photography, credit issue and refunding are dealt with by RedWhite Group.Address: 200 Old Christchurch road, 2nd Floor Studio, Bournemouth, Dorset BH1 2EE Email: info@RedWhitephotography.co.ukTel: 01202299707

PRINTS, COPYRIGHT AND DISPLAY

Owing to photographic and video processing techniques it may not be possible to match exactly all colors as seen by the human eye.The photographs, digital negatives, prints, video, rushes, edits, post production and showreels produced by RedWhite Photography are protected by Copyright Law (all rights reserved) and may not be reproduced in any manner without RedWhite Photography's explicit written permission.The Client hereby allows RedWhite Photography to display any work produced by RedWhite Photography for promotional use providing that the images used are used lawfully and without damage to the Client. Images placed in password protected galleries within the website are not available to the general public in the normal course of events. It is however impossible to prevent determined persons from accessing these galleries.

PRIVACY POLICY

RedWhite Photography is committed to preserving your privacy. Any information that we hold is, subject to these terms, processed and kept securely in accordance with the Data Protection Act 1998. We employ security measures to protect any information that we hold about you from access by unauthorized persons, unlawful processing, accidental loss destruction and damage. We only keep the information for a reasonable period or as long as the law requires and we do not store any financial details about you.We take reasonable steps to ensure that the information that we hold is accurate and up to date. You have a right to see any information held about you and to ask us to make any necessary changes. If you wish to do so, please contact us. By law we are entitled to charge a fee of £30 to meet our costs in providing you with details of the information we hold about you. Requests made on the RedWhite Photography web site are logged (date, time, IP, username, port, method, uri-query, status, user-agent, referrer) however this information is only used for internal analysis and statistical use. Any data that may be given to external parties will not be directly attributable to your use, e.g. we may say we have 1000 subscribers in Dorset, but we will not say which subscribers live in Dorset.The Website may contain links to Third Party Sites which are outside our control and are not covered by these Terms. You understand and agree that if you access such Third Parties using the links provided, the operators of those Third Party Sites may collect information from you which will be used by them in accordance with their own privacy policies. Your use of the Third Party Sites will therefore be governed by the privacy policies of those sites and not by this Privacy Policy. RedWhite Photography shall not be responsible for the action of any Third Party Site Operators.